Authorization to work in the UK without visa sponsorship and to travel in Europe and US without securing a visa.
HTRI seeks an individual to provide end-user technical support and consulting services to members and help coordinate global technical support. Help ensure software methods reflect actual user experiences. Perform engineering analysis for method changes.
Principal responsibilities
- Technical Support. Respond to technical inquiries related to HTRI software and methods; evaluate user cases. Provide technical assistance to customers and HTRI staff.
- Evaluate all technical inquiries to identify areas of interest/uncertainties. Prepare technical documentation including Frequently Asked Questions (FAQs), Application Notes, Known Issues, and Tech Tips.
- Engineering studies: Perform project studies on complex inquiries that complement HTRI’s technical program. Contribute to projects related to these complex technical inquiries. Evaluate field data against software results. Training & Marketing. Provide both internal and external training to familiarize users with HTRI products and technical support services. Prepare and review training and marketing materials as requested by the Training Manager, Supervisor, and Marketing Manager. Training and marketing materials consist of webinars, brown bags, tutorials, articles for trade journals/marketing, conference presentations and/or poster sessions.
- Research-to-Software: Evaluate software methods as implemented and described in research reports. Verify and validate calculations and/or output reports for users experience in understanding the main thermal and hydraulic parameters of the case (s). Identify and recommend software corrections. Prepare and review work items as needed. Identify areas of uncertainty in HTRI methods that impact process plant operations and heat exchanger design. Recommend solutions. Working with the software development and research staff, author text on the impact of software method changes on industry cases.
- Proprietary contracts. Take the lead or serve as the secondary reviewer for contract thermal ratings and design reviews. (As a consulting service, HTRI does contract thermal ratings and design reviews. All must have a secondary reviewer.)
- Sales. Provide technical sales support to Regional Sales Manager, EMEA.
Qualifications
- BS, Chemical or Mechanical Engineering or,
- Seven years of technical support experience at HTRI or relevant industry experience with HTRI software
- Detailed knowledge of HTRI methods and software
- Good organizational and strong multi-tasking skills
- Good oral and written communication skills
Preferred but Not Essential
- Chartered Engineer
- Experience in troubleshooting heat transfer related problems
Submit résumé to
Human Resources
Heat Transfer Research, Inc.
PO Box 1390
Navasota, TX 77868
